Cancellation Policy
Given the handmade and made-to-order nature of our products, cancellation windows are strict. Once materials are committed and production begins, we are unable to reverse the process. Please review the timelines below carefully.
1. Standard & Non-Custom Orders
| When You Cancel | Outcome |
|---|---|
| Within 12 hours of placing the order | Full Refund |
| 12–24 hours after placing the order | Full Refund |
| After 24 hours (production not yet started) | Store Credit |
| After production has started | No Refund |
| After order has been dispatched / shipped | Not Cancellable |
2. Custom & Personalized Orders
This includes: name plaques, Arabic calligraphy pieces, Quran stands with inscriptions, personalized notebooks, custom clocks, and any item where custom specifications are provided.
| When You Cancel | Outcome |
|---|---|
| Within 12 hours of placing the order (before design confirmation) | Full Refund |
| 12–24 hours — design not yet confirmed or production not started | 50% Refund |
| After design has been confirmed by customer | No Refund |
| After production has commenced | No Refund |
⚠️ Once you confirm your custom design details (text, colours, dimensions, inscriptions), production begins immediately. At this point the order cannot be cancelled or refunded.
3. Wedding & Event Orders
Wedding trays, ring trays, and wedding favors are time-sensitive and require advance planning. Special cancellation terms apply:
| When You Cancel | Outcome |
|---|---|
| More than 21 days before the confirmed event date | Full Refund |
| 14–21 days before the event date | 50% Refund |
| 7–14 days before the event date | Store Credit Only |
| Less than 7 days before the event date | No Refund |
| After production has commenced (regardless of date) | No Refund |
We strongly recommend ordering wedding pieces at least 3–4 weeks in advance to allow for production and safe delivery before your event.
4. How to Request a Cancellation
- Contact us immediately via email at Royalint2030@gmail.com or WhatsApp at +971-522775852.
- Include your order number and the reason for cancellation.
- We will confirm whether your cancellation is eligible within 1 business day.
- Approved refunds are processed to your original payment method within 7–10 business days.
5. Cancellation by Us
We reserve the right to cancel an order if:
- The requested item cannot be produced as specified due to material unavailability.
- There is a payment or verification issue.
- An incomplete or undeliverable shipping address is provided.
In any such case, you will be promptly notified and a full refund will be issued.
6. Contact for Cancellations
Cancellation Requests — Time Matters
Email: contact@resinartbyam.com / resinartbyam@yahoo.com
WhatsApp / Phone: +971-522775852
The sooner you reach out, the more we can do to help.