Welcome to Resin Art by AM (operated by Explore Resin Handicrafts, E-Trader License No. 1615226, Dubai, UAE). This Privacy Policy explains how we collect, use, and protect your personal information when you shop at resinartbyam.com.

1. Information We Collect

We collect information you provide when you place an order, create an account, or contact us:

  • Identity & contact information — full name, email address, phone number.
  • Shipping & billing address — required to deliver your order.
  • Payment information — card details processed securely via ADIB Merchant Services. We never store your full card number or CVV.
  • Order & customization details — product choices, custom text (e.g., names, Arabic calligraphy inscriptions), colours, dimensions, and any design preferences you share with us.
  • Communications — messages, emails, or WhatsApp conversations with our team.
  • Technical data — IP address, browser type, device type, and pages visited, collected automatically via cookies.

2. How We Use Your Information

  • To process and fulfil your orders — including handcrafted, personalized, and custom pieces.
  • To communicate order confirmations, production updates, shipping notifications, and delivery tracking.
  • To contact you for design clarification on custom orders (e.g., Arabic calligraphy text, personalized inscriptions, wedding details).
  • To respond to enquiries and provide after-sales support.
  • To send promotional emails or offers — only with your consent; you may unsubscribe at any time.
  • To improve our website, products, and shopping experience.
  • To comply with our legal obligations under UAE law.

3. Custom Order Data

For personalized items (such as name plaques, Quran stands with inscriptions, wedding trays, or Arabic calligraphy pieces), we may store your design specifications temporarily during production. This data is used solely to fulfil your order and is not shared with any third party.

4. How We Share Your Information

We do not sell or rent your personal data. We may share it only with:

  • Courier and logistics partners — to deliver your order within the UAE or internationally.
  • Payment processors (ADIB Merchant Services) — for secure transaction processing.
  • Legal authorities — if required by UAE law or a valid legal order.

5. Cookies

We use cookies to maintain your shopping cart, remember preferences, and analyse website traffic. You can manage cookie settings through your browser. Disabling certain cookies may affect site functionality such as cart persistence.

6. Data Retention

We retain your personal information for as long as needed to fulfil your order, handle any disputes, and comply with UAE legal requirements. Order records are generally kept for a minimum of five (5) years.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise any of these rights, contact us at the details below.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe a child has submitted information, please notify us immediately.

9. Contact — Privacy Enquiries

Resin Art by AM (Explore Resin Handicrafts)
Email: contact@resinartbyam.com  ·  WhatsApp / Phone: +971-522775852
Apartment 301, Building N01, Al Warsan, 1st International City, Dubai, U.A.E